Frequently Asked Questions
Are your fragrances authentic?
Yes. XYZBCA sells fragrance decanted from products represented as authentic retail bottles. We do not manufacture or alter the fragrance itself.
What is a fragrance decant?
A decant is fragrance transferred from an original retail bottle into a smaller travel-size atomizer. Decants are independently prepared and packaged by XYZBCA and are not packaged by the original fragrance manufacturer.
Is the original retail bottle included?
No. Retail bottle images may be used to identify the fragrance. Your order includes the selected amount in XYZBCA packaging, not the original retail bottle.
What sizes are available?
Available sizes are shown on each product page. Selection may vary by fragrance.
How long will my order take to process?
Orders are normally processed within 3–5 business days, excluding weekends and holidays. Carrier transit time begins after the order ships.
How are orders shipped?
Because fragrances may contain alcohol, orders are shipped within the contiguous United States using an eligible ground transportation service.
Can I return a fragrance if I do not like the scent?
No. All sales are final except when XYZBCA is at fault. Please review our Return and Refund Policy before ordering.
What if my order arrives damaged, leaking, incomplete, or incorrect?
Contact us within 48 hours of delivery at shopxyzbca.co@gmail.com. Include your order number and clear photographs of the product, packaging, shipping box, and shipping label. Keep all packaging until the claim is resolved.
Why might a fragrance smell or perform differently on me?
Fragrance perception, projection, and longevity vary with skin chemistry, environment, storage, and application.
How should I store my fragrance?
Keep it tightly closed in a cool, dry place away from direct sunlight, heat, flames, children, and pets.