Shipping Policy

Last updated: September 22, 2026

Order Processing

Orders are processed within 3–5 business days, excluding weekends and holidays. Processing times may be extended during launches, promotions, or periods of high order volume.

Once an order has entered processing, changes or cancellations may not be possible.

Shipping Area

XYZBCA currently ships only within the contiguous United States. We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

Because fragrances may contain alcohol, all orders are shipped using an eligible ground transportation service.

Shipping Rates and Delivery

Available shipping rates are displayed at checkout based on the order and delivery destination.

Delivery estimates begin after the order has shipped and are not guaranteed. Carrier delays, weather, holidays, and other events outside our control may affect delivery.

Tracking

Tracking information will be sent to the email address or phone number provided at checkout once the order ships. Tracking may take up to 48 hours to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. XYZBCA is not responsible for delays, returned packages, or failed delivery caused by an incorrect or incomplete address.

If an order is returned to us because of an address error or failed delivery, the customer may be responsible for additional shipping charges before the order is resent.

Lost or Stolen Packages

Contact us if tracking has not updated for an extended period or a package appears to be lost. We will assist with the carrier’s claim or search process when available.

XYZBCA is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. Customers should first check the delivery location, household members, neighbors, and the carrier.

Damaged, Leaking, or Incorrect Orders

Contact us within 48 hours of delivery if an order arrives damaged, leaking, incomplete, or incorrect.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product, packaging, shipping box, and shipping label

Keep all packaging until the claim is resolved. Approved claims caused by an error by XYZBCA may qualify for a replacement or refund at our discretion.

Claims submitted without the requested documentation or after the 48-hour period may not be eligible for resolution.

Package Refusal and Disposal

Fragrance products are subject to carrier safety rules. A shipment may be delayed, returned, or disposed of by the carrier when required by law or safety regulations. If this results from an error by XYZBCA, we will work with the customer to provide an appropriate resolution.

Contact

For shipping assistance, contact XYZBCA through the contact information provided on our website. Include your order number so we can assist you promptly.