Refund policy

Return and Refund Policy

Last updated: September 22, 2026

All Sales Are Final

Due to the personal-use nature of fragrance products and the possibility of tampering or contamination, XYZBCA does not accept returns, exchanges, or refunds for:

A fragrance the customer does not like
A fragrance that smells different than expected
Changes of mind
Incorrect items or sizes selected by the customer
Products that have been opened, sprayed, or used
Allergic reactions or skin sensitivities
Orders delayed by the shipping carrier

We strongly recommend researching a fragrance before purchasing. Individual scent perception, performance, and longevity may vary.

When XYZBCA Is at Fault

We will provide an appropriate resolution when:

The wrong product or size was sent
An item was missing from the order
A product arrived damaged or leaking because of our packaging
The product was materially defective when delivered

The affected product
The shipping box and internal packaging
The shipping label
Any visible damage or leakage

Keep the product and all packaging until the claim is resolved. Claims submitted after 48 hours or without sufficient documentation may be denied.

Resolutions

After reviewing an approved claim, XYZBCA may provide a replacement or refund, depending on the circumstances and product availability.

Refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take 5–10 business days after approval.

Original shipping charges are nonrefundable unless the issue resulted from an error by XYZBCA.

Unauthorized Returns

Do not mail fragrance products back without authorization. Fragrances may be subject to carrier restrictions because they can contain alcohol.

Unauthorized returns will not be accepted or refunded. If a return is required, XYZBCA will provide instructions.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing.

Orders that have already shipped cannot be canceled.

Delivered Packages

XYZBCA is not responsible for packages that are lost or stolen after being marked delivered by the carrier. Please check the delivery location, household members, neighbors, and the shipping carrier before contacting us.